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Holidays in Ötztal in Tirol.

Everything is easy: your questions,

our answers.

Here you will find answers to the most frequently asked questions about your booking, arrival and stay at MYALPS Homes. Everything at a glance and easy to understand - so just lean back, relax and look forward to your holiday in Tirol. If your question is not answered here, please contact us at info@myalps.at.

  • In which holiday villages will you find the MYALPS apartments, holiday homes and chalets?

    All apartments, holiday homes and chalets are spread throughout Ötztal valley in Tirol – in the villages of Obergurgl, Sölden, Umhausen, Oetz and Sautens – nestled between the Ötztal and Stubai Alps.

  • Where are the accommodations located?

    Our apartments, holiday homes and chalets are mostly in quiet locations. Some can be found in the village center, others are close to the center or even directly on the ski slope. What all accommodations have in common is their proximity to the myriad highlights and attractions of Ötztal and its surrounding area.  

  • Will everyone find what they are looking for at MYALPS?

    Yes, our apartments are divided into ALPINE APARTMENTS which are slightly more affordable, PREMIUM APARTMENTS which are in the mid-to-upper price range due to their amenities and LUXURY CHALETS offering a great deal of space. We therefore offer everything - from affordable holiday apartments to high-end luxury chalets.

  • What can I explore and experience near MYALPS?

    Since the MYALPS accommodations are located close to the hotspots of Ötztal valley, you have virtually limitless options – including 5 ski areas with over 360 slope kilometers.

  • How many people can MYALPS Homes accommodate?

    Everyone will find the right accommodation here with us: solo travelers, couples, families or larger groups of up to 14 people - for example, for a company outing or bachelor party.

  • Is the Summer Card included in all accommodations?

    The Summer Card is included in the PREMIUM APARTMENTS and the LUXURY CHALETS. Our ALPINE APARTMENTS guests are welcome to purchase the regular Summer Card at the tourist office. 

  • Are there any goodies or benefits for me if I book with MYALPS?

    Yes, all guest enjoy the benefits of the MYALPS Partner Card and get a small welcome gift. Our flexible cancellation policy could also be an advantage for you. In some cases, you can cancel free of charge up to one week prior to arrival. 

  • What cancellation policy applies to my booking?

    Standard cancellations:

    • Reservations can be canceled free of charge up to 7 days prior to arrival.
    • For later cancellations, the accommodation reserves the right to charge 90% of the total amount.

    Special cancellations:
    During Christmas week, New Year's week, February and August seasons, the following cancellation terms apply:

    • Reservations can be canceled free of charge up to 30 days prior to arrival.
    • For later cancellations, the accommodation reserves the right to charge 90% of the total amount.

    Early booking cancellations:

    • For cancellations received up to 30 days prior to arrival (by midnight), 40% of the total amount will be charged.
    • For cancellations received 29 days or less prior to arrival (by midnight), 100% of the total amount will be charged.
  • How are the payment terms?

    A 30% deposit is required upon booking. The remaining payment will be made on-site or via a payment link prior to arrival. 

  • When can I check-in to my apartment or chalet?

    Check-in is possible from 4:00 PM. If you wish, you can contact us one day before arrival and we can then let you know if an earlier check-in is available.

  • How are the apartments and chalets equipped?

    All apartments, holiday homes and chalets are fully equipped, so you only need to bring your personal belongings. Towels, bedding, soaps and shampoos are provided in all units. You can find a detailed overview of the amenities below in the specific FAQs.

  • Can I book a chef for events or dinners?

    Absolutely. We will be happy to direct you to Thomas Ellwanger. Contact him directly and book your event or dinner at www.ellwanger.at.

  • Are baby cots and highchairs available?

    Yes, for just € 5.00 per night we will be happy to provide a highchair and cot and prepare them for you in your apartment. 

  • Are pets allowed in the apartments and chalets?

    Your four-legged friend is very welcome - with the exception of Chalet Cecilia and MYALPS Historical. Due to additional cleaning, we charge € 20.00 per night. For two pets, the fee is only € 30.00 per night. For stays of more than 7 days, you will only be charged for a maximum of 7 days.

  • Is it possible to park my car at the accommodation?

    All apartment buildings and chalets have private parking areas, some are covered, some can be found in the underground garage. You can find specific information below.

  • Can I charge my electric car at the accommodation?

    Charging is possible at MYALPS Tirol, MYALPS Ötztal, Chalet Cecilia, Chalet White Pearl and Chalet Pirchhof - some are free of charge and some are subject to a fee. 

MYALPS Tirol

  • Is there a wellness area in the accommodation?

    Yes. The Sky Wellness parlor on the top floor offers a Finnish sauna, a steam bath and two infrared chairs, combined with a cold foot bath. The lounge and relaxation room invite you to relax - ideally with a cup of tea from the tea station.

  • When is the wellness area open?

    The wellness area is open daily from 4:00 pm to 10:00 pm. 

  • What are the parking options?

    Parking is available in the secure underground garage and is included in the price.

  • Can I charge my electric car?

    Yes, there are four electric charging stations. Here you can simply charge with your provider card or scan the QR code and pay by credit card.

  • Is there a reception in the accommodation?

    Yes, our reception is open daily from 7:30 am to 2:00 pm. In addition, we are available at any time by phone or email. 

  • Is the Summer Card included in MYALPS Tirol?

    Yes, you get the Summer Card for free at MYALPS Tirol - so you can really save money. 

  • Is breakfast served in the accommodation?

    Unfortunately not. But that's not a problem as there is a bakery right next door. You can also order bread and other goods in advance. Simply order bread rolls, milk, jam, etc. for your entire stay directly via your smartphone. It will then be delivered fresh to the accommodation's bread box every day. 

  • How are the apartments equipped?

    All apartments are equipped with non-motorized ventilation.

    Living-dining area:

    • Fully equipped kitchen (oven, electric cooktop with ceramic hob, microwave, Nespresso capsule coffee machine with capsule starter pack, refrigerator with freezer compartment, dishwasher with tabs provided and a lot more)
    • Comfortable seating corner with space for up to 6 people (in the one-bedroom apartments for 2 people)
    • Smart TV
    • Pull-out couch
    • Bosè speaker
    • Free WiFi

    Bathroom:

    • Spacious shower (tropical rain shower)
    • Toilet with toilet paper
    • Hand towels, shower & sauna towels
    • Hairdryer

    Bedroom:

    • Comfortable double bed
    • Anti-allergic pillows and duvet
    • Smart TV
    • Safe
  • Can I do laundry in the accommodation?

    Yes, there is a laundry room on the first floor where laundry can be washed and dried free of charge. Clothes racks are available for an extra charge.

  • Is there a bar in the building?

    There is an honesty bar on the top floor. Everyone is welcome to open a bottle of wine, beer, Aperol Spritz or even soda and enjoy it on the roof terrace with a view of scenic Acherkogel (Europe's northernmost 3,000-meter peak) or in the apartment.

  • What might be of interest to me in the immediate vicinity of the accommodation?
    • Supermarket, 20 m
    • Bakery, 10 m
    • Pharmacy, 10 m
    • Bus stop, 50 m
    • Several restaurants within 300 m
    • Doctor, 350 m
    • Acherkogelbahn gondola base station, 800 m
    • Lake Piburger See, 2.5 km
    • Oetz outdoor pool, 900 m
    • Area 47, 6 km

MYALPS Historical

  • Which parking options are available?

    You can park in the secure underground garage, which is included in the price, or in the marked parking spaces next to the building. 

  • Can I charge my electric car?

    Unfortunately, MYALPS Historical does not have a charging station for electric cars. However, there are several public charging stations in Oetz.

  • Is there a reception at the accommodation?

    There is no reception desk. However, the MYALPS host team is available daily from 7:30 am to 7:00 pm and 24 hours a day in case of emergencies. 

  • Is breakfast served at the accommodation?

    Unfortunately not. But we do offer a breakfast service. You can order fresh bread rolls, milk, jam, etc. for your entire stay directly from your smartphone. It is then delivered fresh to your accommodation every day. 

  • How are the apartments equipped?

    Living-dining area:

    • Fully equipped kitchen (oven, electric cooktop with ceramic hob, microwave, Nespresso capsule coffee machine with capsule starter pack, refrigerator with freezer compartment, dishwasher with tabs provided and a lot more)
    • Cozy seating area with space for eating and playing games
    • Smart TV
    • Couch
    • Free WiFi

    Bathroom:

    • Spacious shower (tropical rain shower)
    • Some also have bathtubs
    • Toilet including toilet paper
    • Hand towels, shower & sauna towels
    • Hairdryer

    Bedroom:

    • Comfortable double bed
    • Anti-allergic pillows and duvet
    • Smart TV
    • Safe
  • Can I do laundry at the accommodation?

    Yes, each apartment has its own washing machine and tumble dryer. 

  • Is there an in-house ski or bike storage room?

    There is a secure ski cellar. Bicycles can be parked in the secure underground garage.

  • Which services in the immediate vicinity might be of interest to me?

    MYALPS Ötztal is located in a quiet residential area and therefore slightly outside the village center.

    • Supermarket, 400 m
    • Bakery, 400 m
    • Bus stop, 250 m
    • Several restaurants within 200 m
    • Doctor, 350 m
    • Lake Piburger See, 2.7 km
    • Oetz outdoor pool, 800 m
    • Acherkogelbahn gondola base station, 700 m
    • Area 47, 6 km

        

MYALPS Pure

  • Which parking options are available?

    There is ample parking just in front of the guesthouse.

  • Is there a reception at the accommodation?

    There is no reception desk. However, the MYALPS host team is available daily from 7:30 am to 7:00 pm and 24 hours a day in case of emergencies. 

  • Is breakfast served at the accommodation?

    Unfortunately not. But we do offer a breakfast service. You can order fresh bread rolls, milk, jam, etc. for your entire stay directly from your smartphone. It is then delivered fresh to your accommodation every day.

  • How are the apartments equipped?

    Living-dining area:

    • Fully equipped kitchen (electric cooktop with ceramic hob, oven, microwave, Nespresso capsule coffee machine with capsule starter pack, refrigerator with freezer compartment, dishwasher with tabs provided and a lot more)
    • Comfortable seating area with space for eating and playing games
    • Smart TV
    • Couch
    • Free WiFi

    Bathroom:

    • Shower
    • Toilet and toilet paper
    • Hand and bath towels
    • Hairdryer

    Bedroom:

    • Comfortable double bed
    • Anti-allergic pillows and duvet
    • Smart TV
  • Is there a place to store skis and boots?

    Yes, there are ski storage facilities and a ski boot heater in the basement.

  • Which services in the immediate vicinity might be of interest to me?

    MYALPS Pure is located in a quiet residential area and therefore slightly outside the village center.

    • Supermarket, 300 m
    • Bakery, 500 m
    • Bus stop, 150 m
    • Several restaurants within 300 m
    • Doctor, 45 m
    • Lake Piburger See, 2.6 km
    • Oetz adventure pool, 700 m
    • Acherkogelbahn valley station, 550 m
    • Area 47, 6 km

        

MYALPS Mühlhof

  • Which parking options are available?

    Each apartment has its own marked parking space in the carport. Parking is also available to the right of the carport and opposite the main entrance. 

  • Is there an in-house sauna?

    Yes, there is an outdoor sauna which can be used daily. Sauna towels are provided. There is also a shower where you can take a cold shower after the sauna sessions. 

  • Is there a reception at the accommodation?

    There is no reception desk. However, the MYALPS host team is available daily from 7:30 am to 7:00 pm and 24 hours a day in case of emergencies. 

  • Is breakfast served at the accommodation?

    Unfortunately not. But we do offer a breakfast service. You can order fresh bread rolls, milk, jam, etc. for your entire stay directly from your smartphone. It is then delivered fresh to your accommodation every day.

  • How are the apartments equipped?

    Living-dining area:

    • Fully equipped kitchen (electric cooktop with ceramic hob, microwave, Nespresso capsule coffee machine with capsule starter pack, refrigerator with freezer compartment, dishwasher with tabs provided and a lot more)
    • Comfortable seating area with space for eating and playing games
    • Smart TV
    • Couch
    • Free WiFi

    Bathroom:

    • Spacious shower (tropical rain shower)
    • Toilet and toilet paper
    • Hand and bath towels
    • Hairdryer

    Bedroom:

    • Cozy double bed
    • Anti-allergic pillows and duvet
    • Smart TV
  • Can I do laundry at the accommodation?

    Yes, there is a laundry room. Laundry and drying services are available for a small fee. Clothes racks are also provided.

  • Is there an in-house ski or bike storage room?

    Each apartment has its own compartment right next to the parking space. Skis can be stored there, also bikes can be charged or stored. All compartments can be locked with the apartment key. 

  • What can you do in the garden located directly next to the accommodation?

    In Mühlhof's garden you can truly relax and wind down. Sun loungers are available, as well as barbecue facilities - an electric grill is always ready for use. There is also a homely seating area for relaxing evenings.

  • Which services in the immediate vicinity might be of interest to me?
    • Supermarket, 1.4 km
    • Bakery, 1.6 km
    • Bus stop, 400 m
    • Several restaurants within 1 km
    • Doctor, 1.9 km
    • Lake Piburger See, 1.2 km
    • Lake Habicher See, 850 m
    • Oetz adventure pool, 2 km
    • Acherkogelbahn gondola base station, 1.3 m
    • Area 47, 6 km

        

MYALPS Ötztal

  • Is there a wellness area in the accommodation?

    Yes, the spa area offers a Finnish sauna and a steam bath. In the relaxation room, you can wind down with a cup of tea from the tea station.

  • When is the wellness area open?

    The wellness area is open daily from 4:00 pm to 10:00 pm.

  • Which parking options are available?

    You can park in the secure underground garage which is included in the price. 

  • Can I charge my electric car?

    Yes, there are two electric charging stations. We will provide you with a charging card upon request. We will then charge the kW used to your room (€ 0.66 per kW). 

  • Is there a reception at the accommodation?

    Yes, our reception at MYALPS Ötztal is open five times a week from 7:30 am to 10:30 am. We are also always available by phone or email. 

  • Is the Summer Card included in MYALPS Ötztal?

    Yes, you will receive the Summer Card for free at MYALPS Ötztal, so you can truly save money.

  • Is breakfast served at the accommodation?

    Unfortunately not. But we do offer a breakfast service. You can order fresh bread rolls, milk, jam, etc. for your entire stay directly from your smartphone. It is then delivered fresh to your accommodation's bread box every day. 

  • How are the apartments equipped?

    All apartments are equipped with non-motorized ventilation.

    Living-dining area:

    • Fully equipped kitchen (electric cooktop with ceramic hob, oven, microwave, Nespresso capsule coffee machine with capsule starter pack, refrigerator with freezer compartment, dishwasher with tabs provided and a lot more)
    • Comfortable seating area with space for up to 6 people (in one-bedroom apartments for 2 people)
    • Smart TV
    • Pull-out couch
    • Bosè speaker
    • Free WiFi

    Bathroom:

    • Spacious shower (tropical rain shower)
    • Toilet and toilet paper
    • Hand towels, bath & sauna towels
    • Hairdryer

    Bedroom:

    • Comfortable double bed
    • Anti-allergic pillows and duvet
    • Smart TV
    • Safe
  • Is it possible to do laundry at the accommodation?

    Yes, there is a laundry room on the ground floor where you can wash and dry your laundry for a small fee. Clothes racks are available for an extra charge.

  • Which services in the immediate vicinity might be of interest to me?

    MYALPS Ötztal is located in a quiet residential area and therefore slightly outside the village center.

    • Supermarket, 900 m
    • Bakery, 600 m
    • Bus stop, 500 m
    • Several restaurants within 500 m
    • Doctor, 600 m
    • Umhausen swimming lake, 1.5 km
    • Stuibenfall waterfall, Umhausen, 2 km
    • Ötzi Village & Birds of Prey Park, 1.5 km
    • Area 47, 15 km

Chalet Pirchhof

CHALET White Pearl

Chalet Cecilia

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Our MYALPS Homes at a glance

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